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999			_c4195 _d4195
001			13334217
003			OSt
005			20230621113228.0
008			030905s2003 nyua 001 0 eng
010			_a 2003273337
015			_aGBA3-X6329
020			_a0071418210
035			_a(OCoLC)ocm52143805
040			_aUKM _cUKM _dTXH _dIXA _dDLC
042			_alccopycat
050	0	0	_aTS156 _b.G46 2003
082	0	0	_a658.5/62 _222
100	1		_aGeorge, Michael L.
245	1	0	_aLean Six Sigma for service : _bhow to use Lean Speed and Six Sigma Quality to improve services and transactions / _cMike L. George.
260			_aNew York : _bMcGraw-Hill, _c2003.
300			_axiv, 386 p. : _bill. ; _c23 cm.
500			_aIncludes index.
650		0	_aSix Sigma (Quality control standard)
650		0	_aService industries _xQuality control _xStatistical methods.
650		0	_aQuality control _xStatistical methods.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2003273337.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh041/2003273337.html
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cBK