| 000 | 01229cam a22003134a 4500 | ||
|---|---|---|---|
| 999 |
_c2832 _d2832 |
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| 001 | 12104861 | ||
| 003 | OSt | ||
| 005 | 20230621113151.0 | ||
| 008 | 000713s2002 nyua b 001 0 eng | ||
| 010 | _a 00059614 | ||
| 020 | _a0078226333 (pbk.) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.L83 2002 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills and concepts for success / _c[Robert W. Lucas]. |
| 260 |
_aNew York : _bGlencoe/McGraw-Hill, _cc2002. |
||
| 300 |
_avii, 532 p. : _bill. ; _c28 cm. |
||
| 500 | _a2nd ed. | ||
| 504 | _aIncludes bibliographical references (p. 517-519) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh031/00059614.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/mh031/00059614.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0643/00059614-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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