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Results of search for 'su:"Customer services"'
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Authors
Bitner, Mary Jo
Bruhn, Manfred
Chopra, Sunil
Christensen, Clayton...
Georgi, Dominck
Gremler, Dwayne D.
Lucas, Robert W.
Meindl, Peter
Zeithaml, Valarie A.
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The management of in...
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Customer services
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Your search returned 5 results.
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1.
Services marketing : managing the service value chain /
Manfred Bruhn and Dominik Georgi.
by
Bruhn, Manfred
Georgi, Dominck
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
Harlow, England ; New York :
Financial Times/Prentice Hall,
2006
Availability:
Items available for loan:
TMU-LIBRARY
(1)
Location, call number:
HD9980.5 .B78 2006
.
star rating
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2.
Services marketing : integrating customer focus across the firm /
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by
Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D
Edition:
4th ed.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
Boston :
McGraw-Hill/Irwin,
c2006
Online resources:
Publisher description
Table of contents only
Contributor biographical information
Availability:
Items available for loan:
TMU-LIBRARY
(1)
Location, call number:
HD9980.5 .Z45 2006
.
star rating
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3.
Supply chain management : strategy, planning, and operation /
Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital.
by
Chopra, Sunil
, 1960-
Meindl, Peter
, 1970-
Edition:
Sixth Edition.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publisher:
Boston :
Pearson,
[2016]
Availability:
Items available for loan:
TMU-LIBRARY
(2)
Location, call number:
Reference
HF5415 .C533 2016, ..
.
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4.
Customer service : skills and concepts for success /
[Robert W. Lucas].
by
Lucas, Robert W
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York :
Glencoe/McGraw-Hill,
c2002
Online resources:
Publisher description
Table of contents only
Contributor biographical information
Availability:
Items available for loan:
TMU-LIBRARY
(1)
Location, call number:
General stacks
HF5415.5 .L83 2002
.
star rating
Average : 0.0 out of 5 stars
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5.
The innovator's dilemma : when new technologies cause great firms to fail /
Clayton M. Christensen.
by
Christensen, Clayton M
Series:
The management of innovation and change series
Edition:
1st HarperBusiness ed.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York :
HarperBusiness,
2000
Availability:
Items available for loan:
TMU-LIBRARY
(1)
Location, call number:
General stacks
HD53 .C49 2000
.
star rating
Average : 0.0 out of 5 stars
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