<?xml version="1.0" encoding="utf-8" ?> <rss version="2.0" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom"> <channel> <title> <![CDATA[TOM MBOYA UNIVERSITY LIBRARY Search for 'su:&quot;Service industries&quot;']]> </title> <!-- prettier-ignore-start --> <link> /cgi-bin/koha/opac-search.pl?q=ccl=su%3A%22Service%20industries%22&#38;sort_by=relevance&#38;format=rss </link> <!-- prettier-ignore-end --> <atom:link rel="self" type="application/rss+xml" href="/cgi-bin/koha/opac-search.pl?q=ccl=su%3A%22Service%20industries%22&#38;sort_by=relevance&#38;format=rss" /> <description> <![CDATA[ Search results for 'su:&quot;Service industries&quot;' at TOM MBOYA UNIVERSITY LIBRARY]]> </description> <opensearch:totalResults>5</opensearch:totalResults> <opensearch:startIndex>0</opensearch:startIndex> <opensearch:itemsPerPage>50</opensearch:itemsPerPage> <atom:link rel="search" type="application/opensearchdescription+xml" href="/cgi-bin/koha/opac-search.pl?q=ccl=su%3A%22Service%20industries%22&#38;sort_by=relevance&#38;format=opensearchdescription" /> <opensearch:Query role="request" searchTerms="q%3Dccl%3Dsu%253A%2522Service%2520industries%2522" startPage="" /> <item> <title> Services marketing : managing the service value chain / </title> <dc:identifier>ISBN:0273681575 | 9780273681571</dc:identifier> <!-- prettier-ignore-start --> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=255</link> <!-- prettier-ignore-end --> <description> <![CDATA[ <p> By Bruhn, Manfred..<br /> Harlow, England ; | New York : Financial Times/Prentice Hall, 2006 .<br /> xxvi, 478 p. : 25 cm..<br /> 0273681575 | 9780273681571 </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=255">Place hold on <em>Services marketing :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=255</guid> </item> <item> <title> Services marketing : integrating customer focus across the firm / </title> <dc:identifier>ISBN:0072961945 (alk. paper)</dc:identifier> <!-- prettier-ignore-start --> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=1632</link> <!-- prettier-ignore-end --> <description> <![CDATA[ <p> By Zeithaml, Valarie A..<br /> Boston : McGraw-Hill/Irwin, 2006 .<br /> xxvii, 708 p. : 27 cm..<br /> 0072961945 (alk. paper) </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=1632">Place hold on <em>Services marketing :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=1632</guid> </item> <item> <title> Managing services marketing : text and readings / </title> <dc:identifier>ISBN:0030081475</dc:identifier> <!-- prettier-ignore-start --> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=1669</link> <!-- prettier-ignore-end --> <description> <![CDATA[ <p> By Bateson, John E. G..<br /> Chicago : Dryden Press, 1989 .<br /> xv, 591 p. : 25 cm..<br /> 0030081475 </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=1669">Place hold on <em>Managing services marketing :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=1669</guid> </item> <item> <title> Service management : operations, strategy, and information technology / </title> <dc:identifier>ISBN:0072982306 (alk. paper)</dc:identifier> <!-- prettier-ignore-start --> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=3762</link> <!-- prettier-ignore-end --> <description> <![CDATA[ <p> By Fitzsimmons, James A..<br /> Boston : McGraw-Hill/Irwin, 2006 .<br /> xiv, 605 p. : 27 cm. +.<br /> 0072982306 (alk. paper) </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=3762">Place hold on <em>Service management :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=3762</guid> </item> <item> <title> Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / </title> <dc:identifier>ISBN:0071418210</dc:identifier> <!-- prettier-ignore-start --> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=4195</link> <!-- prettier-ignore-end --> <description> <![CDATA[ <p> By George, Michael L..<br /> New York : McGraw-Hill, 2003 .<br /> xiv, 386 p. : , Includes index. 23 cm..<br /> 0071418210 </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=4195">Place hold on <em>Lean Six Sigma for service :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=4195</guid> </item> </channel> </rss>
