@book{5876,
	author = {Wilmot, William W. and Hocker, Joyce L.},
	title = {Interpersonal conflict /},
	publisher = {McGraw-Hill,},
	year = {2001.},
	address = {Boston, MA :},
	edition = {6th ed.},
	url = {http://www.loc.gov/catdir/toc/mh041/00044790.html}
}