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  <titleInfo>
    <title>Youtility</title>
    <subTitle>why smart marketing is about help not hype</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Baer, Jay</namePart>
    <namePart type="date">1969-</namePart>
    <role>
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  <typeOfResource>text</typeOfResource>
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  <originInfo>
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    <dateIssued encoding="marc">2013</dateIssued>
    <copyrightDate encoding="marc">2013</copyrightDate>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
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    <extent>xvi, 219 pages : illustrations ; 22 cm</extent>
  </physicalDescription>
  <abstract>&amp;quot;The difference between helping and selling is just two letters     If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: &amp;quot;How can we help?&amp;quot;     Jay Baer's Youtility offers a new approach that cuts through the clut;ter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.  Drawing from real examples of companies who are practicing Youtility as well as his experience helping more than seven hundred brands improve their marketing strategy, Baer provides a groundbreaking plan for using information and helpfulness to transform the relationship between companies and customers&amp;quot;--</abstract>
  <note type="statement of responsibility">Jay Baer.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Internet marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Social media</topic>
    <topic>Economic aspects</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Blogs</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer relations</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumer education</topic>
  </subject>
  <subject authority="bisacsh">
    <topic>BUSINESS &amp; ECONOMICS / Marketing / General</topic>
  </subject>
  <subject authority="bisacsh">
    <topic>BUSINESS &amp; ECONOMICS / Consumer Behavior</topic>
  </subject>
  <classification authority="lcc">HF5415.1265 .B27 2013</classification>
  <classification authority="ddc" edition="23">658.8</classification>
  <classification authority="bisacsh">BUS043000 BUS016000</classification>
  <identifier type="isbn">9781591846666 (hardback)</identifier>
  <identifier type="lccn">2013017224</identifier>
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    <recordCreationDate encoding="marc">130523</recordCreationDate>
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    <recordIdentifier source="OSt">17750348</recordIdentifier>
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