business communication essentials/ 
Bovee,Courtland I.,John V. Thill & Jean A. Scribner. 
 - 3rd Canadian edition. 
 - Toronto,Canada:  Pearson,  c2013. 
 - xvi,440 p.:  ill.(some col.);  27 cm. 
<br/><br/><label>ISBN: </label>9780132378369 
<br/><br/><label>LC Class. No.: </label>HF5718  / .B68 2013