BUSINESS COMMUNICATION:  Polishing, Your Professional Presence/ 
Shwom,Barbara & Lisa Gueldenzoph Snyder. 
 - 3rd edition. 
 - Boston,New York,:  Pearson,  c2016. 
 - xxiv,594 p.:  ill.(some col.)  27 cm. 
<br/><br/><label>ISBN: </label>9780133863307 
<br/><br/><label>LC Class. No.: </label>HF5718  / .S58 2016