Technical communication / 
Lannon, John M., Klepp John  
 - 4th ed 
 - Toronto:  Pearson / Longman ,  2009. 
 - xvii,634 p,:  ill,; 
<br/><br/><label>ISBN: </label>9780321498335 
<br/><br/><label>LC Class. No.: </label>T11  / .L36  2009