@book{4201,
	author = {Phillips, Jack J., and Connell, Adele O.},
	title = {Managing employee retention :},
	publisher = {Butterworth-Heinemann ;},
	year = {c2003.},
	address = {Amsterdam ;},
	url = {http://www.loc.gov/catdir/description/els031/2003048168.html}
}