TY  - BOOK
AU  - George,Michael L.
TI  - Lean Six Sigma for service: how to use Lean Speed and Six Sigma Quality to improve services and transactions 
SN  - 0071418210
AV  - TS156 .G46 2003
U1  - 658.5/62 22
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Six Sigma (Quality control standard)
KW  - Service industries
KW  - Quality control
KW  - Statistical methods
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/mh042/2003273337.html
UR  - http://www.loc.gov/catdir/description/mh041/2003273337.html
ER  -