01336cam a2200337 a 4500 4195 4195 13334217 OSt 20230621113228.0 030905s2003 nyua 001 0 eng 2003273337 GBA3-X6329 0071418210 (OCoLC)ocm52143805 UKM UKM TXH IXA DLC lccopycat TS156 .G46 2003 658.5/62 22 George, Michael L. Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. New York : McGraw-Hill, 2003. xiv, 386 p. : ill. ; 23 cm. Includes index. Six Sigma (Quality control standard) Service industries Quality control Statistical methods. Quality control Statistical methods. Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2003273337.html Publisher description http://www.loc.gov/catdir/description/mh041/2003273337.html 7 cbc copycat 2 ncip 20 y-gencatlg lcc BK 0 0 lcc 0 0 LPL LPL GEN 2020-11-18 DONATIONS 0 TS156 .G46 2003 2017/6955 2020-11-18 00:00:00 6955 2020-11-18 BK