George, Michael L. <br/><br/>
Lean Six Sigma for service :  how to use Lean Speed and Six Sigma Quality to improve services and transactions / 
Mike L. George. 
 - New York :  McGraw-Hill,  2003. 
 - xiv, 386 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0071418210 
<br/><br/><label>LCCN: </label>2003273337 
<br/><br/><label>Nat. Bib. No.: </label>GBA3-X6329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six Sigma (Quality control standard)<br/>Service industries--Quality control--Statistical methods.<br/>Quality control--Statistical methods.
<br/><br/><label>LC Class. No.: </label>TS156  / .G46 2003 
<br/><br/><label>Dewey Class. No.: </label>658.5/62