@book{4185,
	author = {Davenport, Thomas H., and Prusak, Laurence.},
	title = {What's the big idea? :},
	publisher = {Harvard Business School Press,},
	year = {c2003.},
	address = {Boston, Mass. :},
	url = {http://www.loc.gov/catdir/enhancements/fy1401/2002155934-b.html}
}