@book{4164,
	author = {Lannon, John M.},
	title = {Technical communication /},
	publisher = {Pearson/Longman,},
	year = {c2008.},
	address = {New York :},
	edition = {11th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0727/2007037562.html}
}