00389nam a22001337a 450000500170000000800410001702000180005804000080007605000230008424500840010725000120019126000380020330000140024120230621113225.0201112b           ||||| |||| 00| 0 eng d  a9780132158862  cDLC  aHF5718b.N67  2011  aImpact :ba Guide to business communication /cNorthey, Margot ; McKibbin Joan   a8th ed.  aToronto:bPearson Canada ,c2011.  ax,246 p,: