@book{3831,
	author = {Charan, Ram.},
	title = {Know-how :},
	publisher = {Crown Business,},
	year = {c2007.},
	address = {New York :},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0613/2006014255.html}
}