@book{3772,
	author = {Meredith, Jack R. and Shafer, Scott M.},
	title = {Operations management for MBAs /},
	publisher = {John Wiley & Sons,},
	year = {1999.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/toc/onix05/98040650.html}
}