00973cam a22002654a 450000100090000000300040000900500170001300800410003001000170007102000280008804000180011604200080013405000240014208200120016610000260017824501210020425000120032526000400033730000580037750400530043565000360048870000250052483000660054985600920061513642408OSt20230621113216.0040701s2006    maua     b    001 0 eng    a  2004055202  a0072982306 (alk. paper)  aDLCcDLCdDLC  apcc00aHD9980.5b.F57 200600a6582221 aFitzsimmons, James A.10aService management :boperations, strategy, and information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons.  a5th ed.  aBoston :bMcGraw-Hill/Irwin,c2006.  axiv, 605 p. :bill. ;c27 cm. +e1 CD-ROM (4 3/4 in.)  aIncludes bibliographical references and indexes. 0aService industriesxManagement.1 aFitzsimmons, Mona J. 0aIrwin/McGraw-Hill series in operations and decision sciences.413Table of contents onlyuhttp://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html