meeting customers' demands Knod, Edward M. creator Schonberger, Richard. text bibliography mau Boston McGraw-Hill/Irwin c2001 2001 7th ed. monographic eng

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xviii, 714 p. : ill. ; 24 cm. + 1 computer laser disc (4 3/4 in.) Edward M. Knod, Richard J. Schonberger. Includes bibliographical references and index. System requirements for accompanying computer disc: Microsoft Windows 95 or higher, and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher. Production management TS155 .K592 2001 658.5 0072320591 (alk. paper) 00064739 DLC 000821 20230621113214.0 12149357