The Management of Strategic Systems:  THE QUALITY PERSPECTIVE. 
Douglas G.Arnold. 
 - 3rd edition. 
 - Boston:  SIMON & SCHUSTER CUSTOM PUBLISHING,  c1998. 
 - viii,482 p.:  ill.;  27 cm. 
<br/><br/><label>ISBN: </label>0536011222 
<br/><br/><label>LC Class. No.: </label>HD58.8  / .A76 1998