Customer Service in Insurance:  Improving Your Skills. 
Appleton,Jo Ann 
 - 2nd edition. 
 - Atlanta,Georgia.:  LOMA  c1999. 
 - xii,284 p.:  ill.;  25 cm.  include CD-ROM. 
<br/><br/><label>ISBN: </label>157974060X 
<br/><br/><label>LC Class. No.: </label>HG8091  / .A66 1999.