CUSTOMER SERVICE:  A Practical Approach 
Harris,Elaine K. 
 - 6th edition. 
 - Boston,New York.:  Pearson,  c2013. 
 - xv,175 p.:  ill.;  25 cm. 
<br/><br/><label>ISBN: </label>013274239X 
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .H37 2013