TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills and concepts for success 
SN  - 0078226333 (pbk.)
AV  - HF5415.5 .L83 2002
U1  - 658.8/12 21
PY  - 2002///
CY  - New York
PB  - Glencoe/McGraw-Hill
KW  - Customer services
N1  - 2nd ed; Includes bibliographical references (p. 517-519) and index
UR  - http://www.loc.gov/catdir/description/mh031/00059614.html
UR  - http://www.loc.gov/catdir/toc/mh031/00059614.html
UR  - http://www.loc.gov/catdir/enhancements/fy0643/00059614-b.html
ER  -