Lucas, Robert W. <br/><br/>
Customer service :  skills and concepts for success / 
[Robert W. Lucas]. 
 - New York :  Glencoe/McGraw-Hill,  c2002. 
 - vii, 532 p. :  ill. ;  28 cm. 
<br/><br/> 2nd ed. 
<br/><br/>Includes bibliographical references (p. 517-519) and index. 
<br/><br/><label>ISBN: </label>0078226333 (pbk.) 
<br/><br/><label>LCCN: </label>00059614  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 2002 
<br/><br/><label>Dewey Class. No.: </label>658.8/12