ABC'S of RELATIONSHIP SELLING/ 
Futrell,Charles M. 
 - 6th edition. 
 - Boston,New York.:  McGraw-Hill Irwin,  c2000. 
 - xviii,462 p.:  ill.;  26 cm. 
<br/><br/><label>ISBN: </label>0072352825 
<br/><br/><label>LC Class. No.: </label>HF 5438.25  / .F88 2000.