Total quality management ,organization and strategy / 
Evans R. James . 
 - 4th ed. 
 - Australia ;  Thompson/south-western,  2005. 
 - xii,467 p,: 
<br/><br/><label>ISBN: </label>0324301596 
<br/><br/><label>LC Class. No.: </label>HD62  / .E923 2005