Sheth, Jagdish N. Customer behavior : a managerial perspective / Jagdish N. Sheth, Banwari Mittal. - 1st Canadian ed. - Australia: Thomson/South-Western, c2004. - xxvi, 521 p. : ill. ; 27 cm. Includes bibliographical references and indexes. ISBN: 9780176406202 ISSN: LCCN: 2002112213 Subjects--Topical Terms: Consumer behavior.Consumers' preferences.Consumer satisfaction.Marketing. LC Class. No.: HF5415.32 / .S54 2008