@book{1693,
	author = {Sheth, Jagdish N. and Mittal, Banwari.},
	title = {Customer behavior :},
	publisher = {Thomson/South-Western,},
	year = {c2004.},
	address = {Australia:},
	edition = {1st Canadian ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1303/2002112213-b.html}
}