@book{1528,
	author = {Krizan, A. C.},
	title = {Business communication /},
	publisher = {Thomson South-Western,},
	year = {2001.},
	address = {Mason, OH :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1104/2006936556-b.html}
}