Operations Management for Competitive Advantage / 
Richard B. Chase , F. Jacobs Robert . 
 - 10th ed. 
 - Boston:  Irwin,  2004. 
 - xvi,765 p.  ill. 
<br/><br/><label>ISBN: </label>0072506369 
<br/><br/><label>LC Class. No.: </label>TS155  / .C492 2004