Operations Management / 
Roberta S. Russell ,Bernard W. Taylor III. 
 - 4th ed. 
 - New Jersey :  Prentice Hall.  2003. 
 - xx,824 p.  ill. 
<br/><br/><label>ISBN: </label>0130348341 
<br/><br/><label>LC Class. No.: </label>TS155  / .R87 2003