Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /
George, Michael L.
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. - New York : McGraw-Hill, 2003. - xiv, 386 p. : ill. ; 23 cm.
Includes index.
0071418210
2003273337
GBA3-X6329
Six Sigma (Quality control standard)
Service industries--Quality control--Statistical methods.
Quality control--Statistical methods.
TS156 / .G46 2003
658.5/62
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. - New York : McGraw-Hill, 2003. - xiv, 386 p. : ill. ; 23 cm.
Includes index.
0071418210
2003273337
GBA3-X6329
Six Sigma (Quality control standard)
Service industries--Quality control--Statistical methods.
Quality control--Statistical methods.
TS156 / .G46 2003
658.5/62