Includes bibliographical references and index.

Foreword -- Preface -- Acknowledgments -- About the authors -- pt. 1. Impact of cultural diversity on law enforcement -- 1. Multicultural communities : challenges for law enforcement -- Introduction -- The interface of diversity and law enforcement -- Culture and its relevance to law enforcement -- Dimensions of diversity -- Prejudice in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References -- 2. The changing law enforcement agency : a microcosm of society -- Introduction -- Changing workforce -- Racism within the law enforcement workforce -- Women in law enforcement -- Gay men and lesbians in law enforcement -- The chief executive -- Summary -- Discussion questions and issues -- Website resources -- References -- 3. Multicultural representation in law enforcement : recruitment, retention, and promotion -- Introduction -- Recruitment of a diverse workforce -- Selection processes -- Retention and promotion of a diverse workforce -- Summary -- Discussion questions and issues -- Website resources -- References -- 4. Cross-cultural communication for law enforcement -- Introduction -- Language barriers and law enforcement -- Attitudes toward limited-English speakers -- Cross-cultural communication in the law enforcement context -- Cross-cultural communication dynamics -- Interviewing and data-gathering skills -- Nonverbal communication -- Male-female communication in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References --

pt. 2. Cultural specifics for law enforcement -- 5. Law enforcement contact with Asian/Pacific Americans -- Introduction -- Asian/Pacific Americans defined -- Typology of Asian/Pacific Americans -- Historical information -- Demographics : diversity among Asian/Pacific Americans -- Labels and terms -- Myths and stereotypes -- The Asian/Pacific American family -- Communication styles of Asian/Pacific Americans -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References -- 6. Law enforcement contact with African Americans -- Introduction -- Historical information -- Demographics : diversity among African Americans -- Issues of identity and group identification terms -- Stereotypes and cross-racial perceptions -- The African American family -- Language and communication -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References -- 7. Law enforcement contact with Latino/Hispanic Americans -- Introduction -- Latino/Hispanic Americans defined -- Historical information -- Demographics : diversity among Latino/Hispanic Americans -- Myths and stereotypes -- The Latino/Hispanic American family -- Communication styles of Latino/Hispanic Americans -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References -- 8. Law enforcement contact with Arab Americans and other Middle Eastern groups -- Introduction -- Middle Easterners and related terminology defined -- Historical information and selected Arab American demographics -- Differences and similarities -- Stereotypes -- Islamic religion -- Family structure -- Communication styles and cultural practices -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References -- 9. Law enforcement contact with Native Americans -- Introduction -- Historical information and background -- Native America populations, reservations, tribes and identity -- Similarities among native Americans -- Language and communication -- Offensive terms, labels, and stereotypes -- Family and acculturation issues -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References --

pt. 3. Multicultural law enforcement elements in terrorism and disaster preparedness -- 10. Multicultural law enforcement and terrorism, homeland security, and disaster preparedness -- Introduction -- Multicultural law enforcement roles in terrorism and homeland security -- Myths and stereotypes about terrorists -- Response strategies addressing local-community, regional, national, and global issues -- Goals for homeland security and disaster preparedness in multicultural communities -- Working with multicultural communities on terrorism prevention, homeland security, and multijurisdictional efforts -- Key issues in law enforcement -- Summary -- Discussion questions and issues -- Website resources -- References --

pt. 4. Response strategies for crimes motivated by hate/bias and racial profiling -- 11. Hate/bias crimes : victims, laws, investigations, and prosecutions -- Introduction -- The hate/bias crime problem -- Definition of hate crime and hate incident -- Hate crime source theories -- Jews and anti-Semitism -- Lesbian, gay, bisexual, and transgender victimization -- Hate crime laws -- Hate/bias crime and incident investigations -- Hate/bias crime prosecution -- Hate/bias crime and incident victimology -- Summary -- Discussion questions and issues -- Website resources -- References -- 12. Hate/bias crimes : reporting, monitoring, and response strategies -- Introduction -- Hate/bias crimes reporting -- Hate/bias crimes monitoring -- Organized hate groups -- Response alternatives to organized hate groups -- Trends and predictions for organized hate groups -- Hate/bias crime and incident control -- Trends to monitor : STEEP typology -- Law enforcement response strategies -- Summary -- Discussion questions and issues -- Website resources -- References -- 13. Racial profiling -- Introduction -- Definitions -- Historical background of the term racial profiling in law enforcement -- Profiling challenges in the war on terrorism -- Police and citizen perceptions of racial profiling -- Profiling as a legal tool of law enforcement -- Prevention of racial profiling in law enforcement -- Professional police traffic stops -- Data collection on citizens' race/ethnicity -- Summary -- Discussion questions and issues -- Website resources -- References --

pt. 5. Cultural effectiveness for peace officers -- 14. Community policing and multicultural response strategies for gangs, the homeless, and the mentally ill -- Introduction -- Community policing -- Types of gangs and criminal activity --Youth gangs and causation -- Law enforcement strategies to reduce gang problems -- Homelessness and its impact on peacekeeping -- Peacekeeping strategies to mitigate the homelessness crisis -- Mental illness challenges in multicultural communities -- Police protocol in encounters with people who have mental illness -- Response strategies between police and people with mental illness -- Summary -- Discussion questions and issues -- Website resources -- References -- 15. Emerging strategies, roles, and technology for peace officers in multicultural law enforcement -- Introduction -- The future of peacekeeping strategies in multicultural communities -- Impact of image on human behavior and the "peace officer" image -- Police leadership in professionalism and synergy -- Multicultural communities and interagency efforts in response to global and regional events -- Curtailing litigation against police agencies and officers -- Emerging technology and multicultural law enforcement innovations -- Summary -- Discussion questions and issues -- Website resources -- References -- Appendix A. Multicultural community and workforce : attitude assessment survey -- Appendix B. Cultural diversity survey : needs assessment -- Appendix C. Listing of consultants and resources -- Appendix D. Self-assessment of communication skills in law enforcement : communications inventory -- Appendix E. Listing of gangs and identifying characteristics -- Glossary -- Index.